Disregard billing query and offer upgrade instead

I have 2 Smartplan 100 contracts of which I upgraded 1 on 16/09/15 (Sony M4 Aqua). At the end of that month Im charged prorata for 2 add on data bundles on that contract and the other existing one that I did not purchase. <br> <br> I go to Bayside on 10/10/15 to query and the consultant I speak to is dumbstruck, he cannot explain these charges to me and says he's logging a billing query (***3). <br> Financial acc num - ***<br> Billing acc num - ***<br> <br> Today is 16/10/15 and I've not heard a word from them YET I've received several calls for upgrade this week, none of them interested in this query.<br> <br> Needless to say, I will not be upgrading the second contract and I hope this log inspires even an ounce of urgency for the matter at hand. <br> <br> Even at this moment Im using a phone (S4mini) I received on my existing contract.<br> I've never been able to take a call without using a headset, when I queried this I was told there's nothing they can do. <br> I work 6days a week and don't have time to run back to the store that gave me a faulty device. Imagine my frustration paying the contract every month and having to constantly walk around with a headset or be unable to take calls.<br> <br> Class act Telkom.