Disputing my cancelation request

I requested to cancel my fibre on the 29th September via the telkom app as per the agent I spoke to. I received 4 emails advising that the cancellation is in progress. Today I receive this "Dear Telkom Customer, please note we received your cancellation request and we are unable to process it due to your request being unclear. Please contact us on 10210 options 4 to discuss your cancellation request. Kind Regards, Telkom SA"

I pay almost R900 a month for constant buffering, slow speeds and pathetic customer service. I think that's reason enough. FYI there is no option 4 and at the time you sent this message I called "outside of business hours". Good grief...