Disputing is pointless

<p>I logged a complaint with Telkom escalations department on 15/12/2015 via email regarding an unfair charge. After receiving a call the same day and being informed they will investigate the matter and provide feedback... I am still waiting for that feedback... 8 months later...</p> <p>Now my line has been suspended due to that charge and when querying it with their billing department i just get informed that they logged the dispute again and i need to wait.</p> <p>So now im being further penalised for their incompetence...</p>