LN
Lucy N
1 reviews | Active since Jul 2013
23 Jul 2018, 19:40
Disputes now takes 100 years to solve
My problems and disputes with telkom is still not resolved. The agents at the call center just keep passing the buck. The have grown over the years but for the worst. A consultant upgraded me without me confirming and now i am being double billed for the upgrade. I was also told i have been paying for a 4mg line but was not really receiving it as there was no other devices to connect to in my area. I call in every saturday regarding cancelling my services but get told to go online but when i tried to move my line to another service provider i keep getting a 404 error code and their consultant do not even know what it means. This is the worst company i have ever met. Even my telephone line is fuzzy i can not hear the other people on the phone and they have never once said mrs naicker your line has a fault let me log it for you. I have sent several emails to ********** but no one responds. I just want this account closed and the lady who upgraded me to contact me.
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Replies (4)LN
Lucy N's updateReviewer Update
26 Jul 2018, 18:01I have logged this long go and receive a response now? if it takes so long for a response. This dispute has been logged with your company from 17 June 2018. Clearly Telkom does not listen to calls and I call in every Saturday. I await your feedback. Give me my call recording for the agreement for this upgrade.
LN
Lucy N's update26 Jul 2018, 18:01
Reviewer Update
I have logged this long go and receive a response now? if it takes so long for a response. This dispute has been logged with your company from 17 June 2018. Clearly Telkom does not listen to calls and I call in every Saturday. I await your feedback. Give me my call recording for the agreement for this upgrade.
LN
Lucy N's updateReviewer Update
28 Jul 2018, 13:10I have called in again into the number given to me by someone who called me regarding my disputes on the number 10210 option 2 which is billing department and no progress with my account and the consultants tell me they do not cancel and I can only do it online. However the website gives me an error of 404 request can not be done. No one in Telkom knows what that error code is. There is no progress on this dispute and the one log before this was closed without action. Says a lot about this company. Bronwyn who does not have a surname or contact details who is so bold to respond on my complaint on Hello Peter to say she is busy with this dispute. Just to let you know this was logged on the 17 June 2018 and still your company can not prove me with the call recording for this upgrade and a receipt showing I have received the moderm I am being charge for. I give Telkom now it Tuesday 31/07/2018 after 5pm only to contact me. Your company is not a company of value and morals. In fact Telkom is robbing innocent people of their money. Cancelling my account was something Telkom has forced me to do now. I have called in and spoke to Ms Zingiswa Pali who is a team leader at the branch in cape town on the 28/07/2018 and she has escalated this dispute once again. I am shocked by this company.
LN
Lucy N's update28 Jul 2018, 13:10
Reviewer Update
I have called in again into the number given to me by someone who called me regarding my disputes on the number 10210 option 2 which is billing department and no progress with my account and the consultants tell me they do not cancel and I can only do it online. However the website gives me an error of 404 request can not be done. No one in Telkom knows what that error code is. There is no progress on this dispute and the one log before this was closed without action. Says a lot about this company. Bronwyn who does not have a surname or contact details who is so bold to respond on my complaint on Hello Peter to say she is busy with this dispute. Just to let you know this was logged on the 17 June 2018 and still your company can not prove me with the call recording for this upgrade and a receipt showing I have received the moderm I am being charge for. I give Telkom now it Tuesday 31/07/2018 after 5pm only to contact me. Your company is not a company of value and morals. In fact Telkom is robbing innocent people of their money. Cancelling my account was something Telkom has forced me to do now. I have called in and spoke to Ms Zingiswa Pali who is a team leader at the branch in cape town on the 28/07/2018 and she has escalated this dispute once again. I am shocked by this company.
LN
Lucy N's updateReviewer Update
28 Jul 2018, 13:10I have called in again into the number given to me by someone who called me regarding my disputes on the number 10210 option 2 which is billing department and no progress with my account and the consultants tell me they do not cancel and I can only do it online. However the website gives me an error of 404 request can not be done. No one in Telkom knows what that error code is. There is no progress on this dispute and the one log before this was closed without action. Says a lot about this company. Bronwyn who does not have a surname or contact details who is so bold to respond on my complaint on Hello Peter to say she is busy with this dispute. Just to let you know this was logged on the 17 June 2018 and still your company can not prove me with the call recording for this upgrade and a receipt showing I have received the moderm I am being charge for. I give Telkom now it Tuesday 31/07/2018 after 5pm only to contact me. Your company is not a company of value and morals. In fact Telkom is robbing innocent people of their money. Cancelling my account was something Telkom has forced me to do now. I have called in and spoke to Ms Zingiswa Pali who is a team leader at the branch in cape town on the 28/07/2018 and she has escalated this dispute once again. I am shocked by this company.
LN
Lucy N's update28 Jul 2018, 13:10
Reviewer Update
I have called in again into the number given to me by someone who called me regarding my disputes on the number 10210 option 2 which is billing department and no progress with my account and the consultants tell me they do not cancel and I can only do it online. However the website gives me an error of 404 request can not be done. No one in Telkom knows what that error code is. There is no progress on this dispute and the one log before this was closed without action. Says a lot about this company. Bronwyn who does not have a surname or contact details who is so bold to respond on my complaint on Hello Peter to say she is busy with this dispute. Just to let you know this was logged on the 17 June 2018 and still your company can not prove me with the call recording for this upgrade and a receipt showing I have received the moderm I am being charge for. I give Telkom now it Tuesday 31/07/2018 after 5pm only to contact me. Your company is not a company of value and morals. In fact Telkom is robbing innocent people of their money. Cancelling my account was something Telkom has forced me to do now. I have called in and spoke to Ms Zingiswa Pali who is a team leader at the branch in cape town on the 28/07/2018 and she has escalated this dispute once again. I am shocked by this company.
LN
Lucy N's updateReviewer Update
03 Aug 2018, 09:08So we are into August and i log my dispute for call recording in june on the 17th. Where are you Bronwyn without a surname ir contact details. Where is my call recording for this upgrade. Hello is you company just stupid or do yourll not have data or internet access. I write telkom off as just bad for any human to come across to or deal with. It is like management and staff just do not care.
LN
Lucy N's update03 Aug 2018, 09:08
Reviewer Update
So we are into August and i log my dispute for call recording in june on the 17th. Where are you Bronwyn without a surname ir contact details. Where is my call recording for this upgrade. Hello is you company just stupid or do yourll not have data or internet access. I write telkom off as just bad for any human to come across to or deal with. It is like management and staff just do not care.