Disputes get ignored. Disconnections without notice.

Item: Telkom
Rating: 1

Phone Telkom to dispute a charge for an ADSL service they have not been providing - and have admitted to an inability to actually provide for in our area for over a year due to the physical location of their data distribution centers. My details are taken and I am given a dispute reference no: ********** 0 and told I will be contacted shortly with an update. Weeks go by, no email, SMS, call or post and subsequent follow ups by myself are all met with, "I cannot see the status of your dispute, you have to wait for Telkom to contact you." Now, while waiting on Telkom's feedback, my ADSL gets disconnected on Friday without any notice - I phone Telkom to be told that the whole area is affected because of "routine maintenance" and it will be up later that same night. Call again on Saturday and am told technicians are on site and it will be completed by Monday at 6pm. Get a FB message later that the technicians are only scheduled to START on Monday morning. Phone again on Monday afternoon and am now told I'm not reconnected because a technician could not gain access to my property????? For a suburb-wide maintenance caused outage???? What the hell is a technician going to do at my home???? No email, SMS or telephonic warning that scheduled maintenance would be occurring causing service disruption for 4+ days, and all technicians just make up their own version of events to tell a customer 'what they want to hear' in order to get them off the phone. Absoluely disgusting customer service. All they know how to do is 'escalate' a problem and pass it around internally until such time a customer forgets or gives up following up out of sheer exhaustion from beating their heads against a brick wall.

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