KN
Kaylin N

1 reviews | Active since Aug 2015

13 Oct 2017, 11:50

Disputes accepted, dispute amounts incorrect

Background: I stay in a complex, of which the Home Owners Association pays for the ANYTIME EXTRA PLAN. This charge should not be charged to my account. I created 2 disputes already (which have been accepted!), and both times, first the amount credited is too little, and second, the CALLING PLAN is still billed as before. This is now my third dispute to have the calling plan DISCOUNTED MONTHLY on my account. I am running out of options. Below is the breakdown, also in chronological order for your ease of reference: ((1.)) Invoice 708B ********** K, 09/08/2017, ANYTIME EXTRA R80.65 + R131.65 (exVat) incorrectly charged, dispute ********** 1 created. RUNNING TOTAL INCORRECT = R241.94 (incVat) ((2.)) Invoice 709B ********** K, 10/09/2017, R118.85 (exVat) refunded, Calling plan still active, R131.65 (exVat) incorrectly charged, dispute ********** 5, RUNNING TOTAL INCORRECT = R273.17 (incVat) ((3.)) Invoice 710B ********** M, 09/10/2017, R141.63 (exVat) refunded, Calling plan still active, R131.65 (exVat) incorrectly charged, RUNNING TOTAL INCORRECT = R281.54 (incVat) . The latest value, owed to me, is R281.54 based on the above. Please verify and correct this. Please also create a dispute number and send it to me. Thank you

0
Replies (2)
KN
Kaylin N's update18 Oct 2017, 14:27
Reviewer Update
No reply on this review. However the problem has been fixed by the Telkom Representative from the estate to assist in escalating the issue.
Telkom
Telkom's reply19 Oct 2017, 09:49
Official

Good morning.

Sorry for the delay. If you have any further queries or concerns, please do no hesitate to contact us.

Have a great day further

Regards,
Moenieb.
Telkom Social Media Team.