disputed charge not reversed as promised

a few months ago I disputed a reconnection fee on my Telkom account (erroneously charged)- due to lack of response to the original query that complaint was also logged on this site<br> although one Narriman of Telkom Social Media Team responded to that complaint my response to the email went into Telkom black hole and I had to deal with the call centre a further 3 times with the information of the disputed charge.<br> in the end I was forced to pay the reconnection fee to have my line (phone and ADSL) reconnected however the call centre did say they would record a dispute on the charge.(***)<br> shortly thereafter I received an SMS that the dispute was logged <br> Imagine the surprise when thereafter another SMS that the amount had been credited !!<br> Alas my latest bill reflects no such credited amount of the disputed amount >