NN
Nomfundo N
1 reviews | Active since Jun 2018
28 Sept 2018, 21:20
Disputed bill
I disputed my bill on the Telkom app after sending my an invoice which stated that I will be charged an additional R202.70 for a payment rejected. When I signed the contract we agreed on debiting in the 25th but in Aug you tried debiting on the 24th hence there were no funds. On the 25th this you debited R504.26 and I would like a refund of my money! Now why do I have to incur the costs when you breached the contract? I disputed the bill on the 16th of September and the following day I went to a Telkom branch in Umlazi and was told that they will get back to me after 72 working hour. Till today I am still waiting for a response.
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Telkom's replyOfficial
17 Oct 2018, 09:07Good day Nomfundo_N
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
King regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply17 Oct 2018, 09:07
Official
Good day Nomfundo_N
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
King regards
Gerard
Telkom Social Media Team
Best regards,
NN
Nomfundo N's updateReviewer Update
20 Feb 2019, 21:05Almost 5 months later and still no communication. This is utter nonsense!!!
NN
Nomfundo N's update20 Feb 2019, 21:05
Reviewer Update
Almost 5 months later and still no communication. This is utter nonsense!!!