Disputed amount debited by Telkom Mobile even after resolution of wrong billing

Morning

I really do not k ow the meaning of this. I just received an sms that says my almost month long dispute has been resolved. See email below :

Telkom SA: Dear customer, Your case no ***5 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS.

As if to show me the middle finger, an amount of R 4055.00 has been debited in favour of Telkom Mobile yesterday (16 November 2020). How do expect me to pay my other bills when you have **********ly taken money from my account? Please refund money that is not due to you immediately or I will be forced to take this matter with the relevant authorities. The service of your credit department is really shocking and appalling.

I know as per normal practice you will not give any response. You respond to twitter queries after more 24 hours.