Dispute service appalling.

2-3 Months ago we logged complaints about the bill issue between Telkom and Capitec. We complained as there was money in her accounts and we made sure of it but we are getting penalized with a hefty R250 debt fee for the decline when Telkom did the debt order They told me it will take 14 working days and then they would get back to me on the dispute made. In the mean time we moved the account from my fiances name to mine as I bank with standard bank and we don't want this issue happening again

Each month they send the bill to her with an added Extra R250 fee on each month and I keep calling in and they keep telling me that they are going to escalate to the dispute department to get this moving faster. the Dispute never has once tried calling me about the matter and it has been over 2 -3 months. (Very Long 14 days apparently)

Today I called in to find out what is happening with the dispute as we got another hefty bill. This time it is a different story and they can't find the dispute notes or references on the account. only a suspension on the account with a big fat unpaid bill.

I want Telkom to resolve this as 1st this is not the clients fault to Pay the Decline fee of R250 for funds that are in the account but there is an issue with the bank. 2nd it is very very bad service that we have gotten with this whole experience. At this point we will refuse to pay any money as this has become a major issue and there is no response from Telkom.

If this does not get resolved i will be cancelling my account all together and moving to a different provider as this has caused unnecessary stresses and anxiety.