Dispute reporting by myself to Telkom - acc. no. ***

<p>I had cancelled my data line with Telkom and asked them to release my line to be taken by another provider on 11 May 2016. They said it takes a month but this is not done yet.</p> <p> </p> <p>I have report my landline being faulty since April. Today it was resolved just to call me to say my account is in arrears. Wish is incorrect. I had reported a dispute on the account.</p> <p> </p> <p>To my records I should not have paid for July and August but I still waiting for them to sort this out in the meantime they want me to pay for a service I cancelled. So now I am paying Tell on and another data service provider.</p> <p> </p> <p>This is not the first time that Telkom had done this and I am really running out of patience that is why I am moving my WiFi data to another service provider if I had my way I would have cancelled all services but because Telkom is a monopoly in country I still need the line.</p> <p> </p> <p>I need this resolved asap and I don't want my line suspended either as Telkom owes me and I don't owe them.</p> <p> </p> <p>Urgent attention is needed.</p> <p> </p> <p>I had paid for a 4meg line but I had been getting a 2meg line all the time. This is ***** against a customer and it is against the consumer rights. </p> <p> </p>