Dispute rejected by Telkom

a dispute has been created on my account number *** on 23 April 2015 ***,<br> <br> This was in connection with changing my broadband to uncapped on 1st September 2014. My account was debited with the new uncapped amount but the uncapped was never activated on my account.<br> <br> We only noticed this on February 2015 as our line was becoming slow and I logged into the [URL Removed] site to check and saw that I am still capped on 50GB.<br> <br> I have requested that my account be credited with the 6month period as I paid for uncapped and not having the service.<br> <br> I called Telkom 2 times after the dispute was logged in month intervals, where they said it is a timely process and I should just wait.<br> <br> I called them on the 20th of July 2015 and the account person said that the dispute was rejected and the service consultant according to them notified me with an SMS with the reason (Which I never received).<br> <br> Now the dispute is closed after all this time of waiting for them with no feedback,<br> <br> Need urgent feedback.<br> <br>