Dispute regarding billing

<p>I was called about 3 to 4 months ago by your consultant who told me that the call in recorded and that if I upgrade my internet speed to a 4 mag line with a free router. My monthly payment will reduce from R830.00 par month to R791.00 per month, but I am still being charged the full upgrade rate.<br />I reported it and a lady by the name of Aysha from your Port Elizabeth office also confirmed that it was recorded in my account that I will pay the total of R791.00 per month. She logged a dispute and to date I did not receive a correspondence from Telkom about the outcome of this dispute. When I called in the consultant told me that a Naidoo rejected my dispute. I want to know how does Telkom call their customers and give them the offer and not honor it. <br />It seems that the what was recorded on my account was deleted and also the phone call. I will not take this lightly and will want to take it further. I will be seeing my Lawyer and see what action to take against Telkom and will also publicize it on 702 Radio Station.</p> <p>I submitted review sometime back and the response was. "We have receive you review and will respond." no response so far from Telkom. This is my second request.</p>