Dispute ref number ***

My Telkom bill for November,2015 was duplicated with December,2015, bring the total over R600. I contacted the accounts department on the 14th December, whereby the agent told me that I will be contacted by someone from the accounts department, I have not received any call to date. I contacted the accounts again on 28th December, no luck, again on the 8th January,2015, no luck, I sent a mail to the escalation department on the 15th January, no reply, again on the 19 January, no luck. <br> <br> You have people in the accounts and escalation department to handle this, what are they doing,is there no follow up, don't the mails get escalated to higher authority after certain date if not attended to, does anyone check this or do their job assigned to them.<br> <br> How can Telkom approve itself, if the employees themselves don't care. Who gets the bad name, the innocent company, not the employee, so please employ competent, hard working and dedicated people into your company,