Dispute over a period of no service

Dispute reference ***4 refers. Telkom SMS'ed me on 22 March advising that the dispute was resolved on 16/02 and that I will be reimbursed for the period 27/02 - 04/03 ON MY NEXT INVOICE PRINT.<br> THIS AFTER I CLEARLY STATED IN MY PREVIOUS Telkom COMPLAINT ON THIS WEBSITE THAT I HAD NO Internet/ADSL SERVICE FOR THE PERIOD 07/02 TO 04/03<br> <br> Telkom never seizes to frustrate customers and I can't help thinking is it deliberate or because of incompetence?<br> <br>