Dispute of Outstanding Amount with Telkom Services

Dear Hello Peter,

I'm writing to express my concern and frustration regarding a recent issue with our account with Telkom Services. My mother opened a contract with Incredible Connection Sandton City, which was managed by Telkom Services, for a PS5 device in August last year.

Initially, there were some issues with the debiting process, which resulted in a few months of non-payment. However, we settled the outstanding amount in the fourth month. Despite this, we've been notified that we owe an additional R1,023, which we're not aware of.

We believe this is an error on Telkom's part, as the previous non-debiting issue was not our fault. We've already paid a significant amount to rectify the situation, and now we're being asked to pay again without clear explanation.

We request that Telkom reviews our account and resolves this matter urgently. We'd appreciate it if you could investigate and provide a clear explanation for this outstanding amount.

The account details are as follows: - Contract with Incredible Connection Sandton City - Managed by Telkom Services - Device: PS5 - Date of contract: August last year - Account holder: Sizakele Mngadi

Please assist us in resolving this matter as soon as possible.

Thank you for your attention to this matter.

Best regards, Tumi Maswanganyi