Dispute - Month gone by, no feedback.

To Whom it may concern.<br> <br> I have been a loyal Telkom customer since 2012, always paying on time and never changing services to another supplier. I planned to move home beginning of September 2015, and app**** for my line to be moved way before that. The move came and i were in the new place. The tenants before me had ADSL as they were gamers just like me. Telkom advised that there is no infrastructure for me? But the previous tenants had ADSL?<br> <br> I decided not to argue and take it like they said. <br> <br> Seeing that i only used the services for ADSL i cancelled all services.<br> <br> Since the beginning i have been paying for the month in advance, so obviously i have already payd before moving, thus paying for nothing. <br> <br> I opened a dispute and was promised that this would be resolved within 14 days. I have been phoning on a weekly basis, only to be told everyting that they will escalate to the Team leaders because they know it has been too long. <br> <br> Nothing, no feedback, no calls, no SMS's, no emails.<br> <br> This service is revolting. Not to mention the fact that there clearly was infrastructure to begin with.<br> <br> regards Eduard