Dispute for a listing in my name on my ITC Profile

Dispute for a listing in my name on my ITC Profile

On the 1st January 2021 I received an alert from ITC of a listing in my name, when I called ITC I was told that its a debt from 2011 from Telkom / 8ta. I then inquired with Telkom to ask them why did they list my name because to my knowledge I paid them off in 2013 through a debt collector known to me as MMM Capital which I was paying them via cash deposit whilst communicating with a lady by the name of Priya and I’m unfortunately unable to produce the proof of payments because I was paying them cash and it is 8 years ago. I have also tried searching for MMM Capital by calling their numbers *** and *** but the numbers are not working.

During my conversation with a consultant at Telkom by the name of Mr. T Mokwape on the 5th January 2021 he confirmed that the debt should be have been prescribed and according to what he was seeing on their system is that the debt was written off on the 29th March 2012 with an amount of R1849.00 and later in December 2012 a bill of R3766 was made and it was the amount given to MMM Capital to collect from me .he also mentioned also that their system showed amounts paid by me with the arranged amount from R200 and R250 till September 2013 via a debt collector and currently they are no longer using the services of that debt collector. Now it is difficult for me to prove to them that I paid because I don’t have the complete proof of payment.

Your help is appreciated in helping me to resolve this matter by removing my name from ITC.