DISPUTE

Good Morning

About 2 weeks ago our email address stopped working, I tried username and password to no avail. Contacted the call centre and they said that our internet had been cancelled.

We did have trouble with landline and were told that they would not replace the ****** cable and that we were receiving a wireless router.

Even after we received the wireless router there was no internet, hence Telkom said it was cancelled.

Why on earth would we cancel our internet. If we did there should be a recording at the call centre which you could follow up on.

I was told it was cancelled on Telkom side without my authority. I use my internet for business purposes and after I went to the Hemingsway Telkom they reinstated the internet.

After I went into my internet and after it was reactivated there were no emails. Everything is blank folders gone with important emails and no emails in inbox or deleted box. My business is at stake.

Please can you re-instate my old emails. This is highly stressful as my business re**** on this.

Please find a way to get my emails back. Telkom was *********** and caused this highly stressful situation.

Your urgent attention would be appreciated or a resolution to the situation. I would not like to take further action, should this not be resolved.

All my details below.

WAYNE JAMES SPARG ACCOUNT ACC. NO.*** *** ***

Regards Wayne Sparg *** I/D *** 9 Linaria Drive Vincent Heights EAST LONDON 5247