dispute

I logged a dispute with Telkom over my July bill where i was billed in full yet the router had been taken in for repairs. Today, 08.10.2018 I received another astronomical bill, for my uncapped ADSL line that does not make sense at all. I called in to log a dispute but I was informed there are different departments that deal with billing disputes so i will have to wait until my query is attended to. When this will be, the consultant has no idea. Meanwhile i will have to keep paying or they will blacklist me. This is ********* because even if you call the customer care center you cannot get anyone to assist you!