DISPUTE

<p>On Sunday 15 January 2017 I logged a dispute regarding my January 2017 invoice, as I had no service for about half of the month. The dispute vanished from Telkom’s My Telkom site. (4CTK010117 and 9CTK160117 refers)</p> <p>I subsequently registered a review on Hello Peter about this. I received a very prompt reply from Telkom Social Media Team, requesting additional information. I sent the information to them immediately on email ********** reference AI ********** . Subsequently I received absolutely no feedback from Telkom.</p> <p>On Monday 23 January I again logged a dispute regarding my January invoice on the My Telkom site, only for it to disappear again.</p> <p>I am fairly sure that the Telkom Social Media Team will read this, so Telkom Social Media Team, kindly tell your Accounts Department that I received service for only half of January 2017, and will therefore only pay for half a month’s service.</p>