DISPICTABLE ATTITUDE FROM A MANAGER PHILANE NDLOVU

I called into Telkom Mobile to query the sms i received for a debit order that is supposed to go off on a friday where else its not my stipulated debit order date authorized to them, the consultant who took my call advised that there is nothing she can do to assist me and that she will get her manager/team leader to assist me

Philane Ndlovu is the person who took the call as the apparent manager and attempted to listen to me, he then advised that there is nothing he can do to assist me, in the process speaking over me and telling me that i need to keep quiet and listen to him, so my question is that as paying and client of telkom, how can i be told by a manager that HE WILL NOT ASSIST ME AND THAT HE WILL NOT DO SO, I AM TOLD THAT I WILL NOT GET THE RECORDING OF THIS CONVERSATION AND THAT I MUST ACCEPT THE T AND C WITH NO RESOLUTION TO MY ISSUE?

THE WORST PART IS WHEN HE ARROGANTLY TELLS ME THAT I WILL NEED MY LAWYER TO GET THE RECORDING OF THE CALL THAT HE WAS BLANTLY BEING RUDE TO ME ON!!!!!!!!!!!!

I WANT TO PUT IT OUT THERE TO WHO ELSE MONITIORS THESE COMPLAINTS THAT I DO NOT WANT ANYTHING EXCEPT THE RECORDING OF THIS GENTLEMENT

I HAVE ALL THE DETAILS OF WHEN I CALLED AND THE NUMBER I USED AND BEING IN THE SERVICE INDUSTRY I REFUSE TO LET PEOPLE LIKE THESE BE THE BRAND BEHIND TELKOM!!!!!!!

I DEMAND THE SERVICE THAT I PAY FOR