DISPICABLE/HORRIFIC TELKOM EXPERIENCE

I am beyond beyond dissapointed in Telkom's service, or no rather LACK OF SERVICE. Never ever in my life have I experienced incompetence at this level. I ordered a service on the 11th of April 2018. Received a response that the technicians will install on the 18th of April 2018...yay...received an sms, noticed that the address was WAY WAY WRONG. Immediately phoned the call centre and they said that they will correct the address in the technician notes, as all the technicians look at their notes to find the address for an installation....ha ha ha ha that didnt happen...on the 18th I received a call from the technician stating that he couldnt find my address...as he was in THREE RIVERS...whereas he was supposed to be in EIKENHOF...i explained to him that the address on the order was wrong, and that the call centre agent did change it on his technical notes, his response, NO THEY DIDNT.....oh ok well sorry to hear that, can I give you the correct address??? NO THEY HAVE TO REBOOK..........puts the phone down....wow...excellent customer service TELKOM...

So I phone the call centre AGAIN ...explain the situation to them, they tell me OH no sorry mam the address hasnt been changed...you need to re-order...which I do.....and then NOTHING HAPPENS FOR THE NEXT MONTH AND A HALF , I phone everyday. I speak to call centre agents that have no clue what to do, what to say. They all make promises of they will call you back....YOU SIT AND WAIT...they never do. You phone back just to get told, WE CAN NOT MAKE OUTGOING CALLS -----***?????????????????. Oh sorry mam there is an error on your order we will sort it out....When I eventually lost it, they said they could escalate the order....yay we are getting somewhere....ha ha ha or not!!!!!!!!!!!!!

I call everyday, to speak to someone who has no interest to help me!!!!! The last one I spoke to escalated the matter to his IT MANAGER...wow a MANAGER...probably virtual or imaginary because as soon as you want to speak to a manager or supervisor they vanish like mystical creatures!!!!!

NOW FOR THE LAST TIME TELKOM. I KNOW I AM BUT A GRAIN OF SALT IN YOUR EMPIRE OF CUSTOMERS, BUT FOR THE LOVE OF ALL THINGS SANE, COULD YOU PLEASE GET YOUR *********** STAFF TO ACTAULLY EARN THEIR SALARIES AND SORT OUT THE SYSTEM GLITCH ON MY ORDER SO WE CAN MAYBE GET AROUND TO AN INSTALLATION DATE NEXT YEAR CHRISTMAS????????????