dispicable service and false adverti*****t

I Zinhle Nkosi, have recently opened a contract with Telkom, I was assisted by Adiel Davis with the process, I have been posted from pillar to post because they did not have stock on the cellphone I wanted, I had to phone or send an email to get updates all the time , I went to the East gate branch more than 3 times and still did not have my device nor the solution as it has been almost a month since I haven been awaiting for stock arrival, mind you the handset and package was still on the catalogue. I then opted for a new phone with same package that including voice limits, I had explained to Adiel that I am signing up for a contract because I have been spending a lot on airtime, so minutes were the important part of the deal, and guess what? with the patience I had the whole time, and understanding I was still given a contract package that did not have minutes as requested, I phoned the branch and escalated this to the manager and did not get any assistance, the manager instead told me it was not the consultants fault, I asked them to give me cancellation fee and they have still not rep**** to me and that was 2 weeks ago, I told my self guess I should live with it and waala my contract is not a top up as requested I had already bought airtime for R100.00 just to have it in my bag because airtime vouchers are not refundable , what do you do in this instance.