Dispicable Service

On Thursday the 17th of March 2016, I received a call from Charity who works at the Telkom mobile in centurion mall next to Game Stores to invite me to come and collect my wifi router which a had app**** for on the 9th of March. Firsty she made me sign acknowledgement that R99 would be deducted from my account with out providing me with the terms and conditions of the contract.<br> <br> Upon receiving my device, she advised that the device would work within 24 hours as she would have activated the sim card. It's the 22 of March today and the stupid device says \no service\". <br> <br> I then decided to contact their call centre who advised me that the sim card has not been RICA'd. How the hell do you offer someone with a sim card that is not RICA'd after I have provided then with my ID, payslip and proof of residence at application stage???<br> <br> The call centre lady provided me with centurion Telkom mobile number ***. I have tried this number more than 10 times, but everytime it just rings unanswered.<br> <br> What do you call this Service??? WHY was the sim card not RICA'd according to this Charity lady. And next time please employ people that would be able to answer client'"