Dispersing data

Hi everyone I use Telkom pre-paid and I bought the Mo' nice 1 gig package for R 33.30 and I got a sms saying the airtime has been deducted. Used the sim in my router as usual, ten minutes later the whole gig was depleted. I experienced the same thing past Thursday were I had to recharge again like this morning. When speaking to an agent she said the data was depleted with no explanation she said I should check my usage on the device I was using I did and it was just as normal as in every other day. The agent whom I choose not to mention said she wont log a ticket for this issue and I should launch it by my self is that how business is conducted and why do we get ********** if you're the number 1 internet service provider yet you have sneaky ethnics. Not impressed at all poor by your standards....