disorganized telkom accounts department

<p>I have an s7 edge on a telkom contract,my debit order normally goes off around the end of every month,at the end of November,my debit order bounced due to my salary not reflecting in my account in time for my payment,I contacted telkom and requested that the account details to be sent through to me so I can do a manual payment,which I had done immediately,a week later the money still hadn't reflected by telkom side,I sent through proof of payments and emailed a few different telkom agents,I received no follow ups and thus assumed that all was in order,only to find out yesterday that my account is in arrears and viewing my statement,my manual eft payment had still not reflected on telkom side..and this is very frustrating as I had taken initiative to rectify the issue but it doesn't seem that I'm taken seriously and I am utterly dissappointed with the lack of communication from telkom aswell as the failure to fix this issue regarding my account.</p>