Disorganised personnel and shocking service

My son purchased a cell contract last year while he had a good job etc, unfortunately he was retrenched and had to find another job. He could not pay his contract and got himself into arrears, hence a suspended account.<br> He has now been trying to sort this problem out since 7th of June when he went in to the Clearwater Telkom branch with me his Mom. He gave them permission to call me with any details of how to sort this problem out and possibly downgrade his contract. We were given a reference number and told the query would be attended to in 48-72hrs. All a LIE. I have called the 081180 number only to be told it was unattended, I have been back to Clearwater, and they found it was initially directed to the wrong department. I called again on Friday and was met with hostility by the person I spoke to who told me I was not authorised to call on my sons behalf, I then spoke to Mr M Naidoo who collaborated his employees side of the story. I was told my son needs to create a security flash pop up which would enable me to react on his behalf. This is sooo frustrating as all he wants to do is sort out this problem ASAP. Such an irritating, unfriendly service centre. WHAT POOR SERVICE.