Dismantling of my ADSL line

To whome it may concern.

I went into a Telkoms store on the 7th January this year and requested that my ADSL line be disconnected but my e-mail address was to be retained at any costs as this was my main e-mail address and has been for dozens of years. this was duly noted and even written on the Customer Contract and Service Cancellation/Retention Request Form by the guy that helped me at the store. A signed copy of this letter is in my possession . A lady contacted me from Telkom in Cape town about 2 or 3 days later to confirm these actions. Last Thursday I noticed that the ADSL line had been dismantled and along with that so had been my e-mail address!! I got in contact with a call operator at 10210 on Saturday evening and this was confirmed by her that my e-mail address had been removed from the system. I am really pretty annoyed about this as I explicitly requested that this not happen...It is in writing and was verbally acknowledged by this sales lady from Telkom in Cape Town. I need some assistance in this matter as that e-mail address needs to be restored and I need to speak to someone regarding this urgent request...

Many thanks

Steve Wise ( ********** 071 )