Dismal Telkom Service

Here’s a warning to all customers who are considering pre-ordering a cell phone with telkom ...... DON’T IT’S A NIGHTMARE I placed an order with them for the new Apple I Phone 11 this order was placed on the 21 September they quickly debited my account with an amount of R799 on the 25 September after being pre-approved. They said that I would be contacted with a date as to when the phone would be delivered and guess what I still don't have the phone and I can’t even contact anyone from telkom to find out what the problem or hold up is.. I’ve been in-store only for their own telkom personnel to tell you that it’s far better to rather do contracts in side the store and not on line.... and they cannot do anything to help as they are two separate divisions... I did after a 30 minute wait manage to contact a telkom call center only to be told that she would take down my details and get management to contact me however I’m still waiting for telkom management to contact me and shed light on this unfortunate situation. Do telkom think that all customers should pay upfront and receive no service clearly so.... I’m a very disgruntled customer and would like answers....NOW