Dismal Telkom

I know I am wasting my time with another gripe about TELKOM, but nevertheless.... I have been a TELKOM customer for about 50 years and have been using ADSL ever since it became available. I recently contracted TELKOM to switch over to fiber as copper wire alledgedly will become obsolete soon (which in the mean time TELKOM has backtracked again) I received my fiber connection from VUMATEL and soon after Telkom activated my line. This worked fine for a few days and then went dead. This was because when I cancelled by ADSL and landline service as I was required to do, they also cancelled my new contract. I have been making calls, staying on the telephone for hours, sent emails, did chats, all in vain. I have been without Telkom internet and my Telkom email address for about two weeks already and have no hope of having success. I regret the day I contracted telkom for the new service- I should have gone to another service provider.