Dismal service from Telkom.

I called Telkom to relocate my fibre service on the 13 December 2019. I was told to wait 5-7 working days for a technician to come and install the service at my new property. I have since called the Telkom sales division more than 5 times with every consultant who assists me telling me they will call me back but no one does. I was debited full price for December 2019 even though the service wasn’t utilized. I’m still waiting for a call back or a technician to arrive and install the fibre service. Suprisingly the Telkom bill for January arrived on time with the full amount charged regardless of the above mentioned issue.