Dismal service from Telkom

Att. Managie Govender. I have been notified by technical, (order number ***A) that my number - *** is now active. This number has been active for more than a month now. HOWEVER, this is NOT my original number that should have been ported. My original number *** is STILL on the copper line and active. This is the number that should be - as per our original agreement - ported to fibre. Please, after 16 calls to your help line try and get Technical to do their work. At present you are expecting me to pay for my copper line as well as this unwanted number on fiber. That is not going to happen. I have been assured several times that Technical will contact me to sort this mess out, to date I have not received one call from them.A copy of this communication is now also being sent to Hello Peter.Trusting you will ensure that our original agreement is honoured.Johannes S Enslin A D Keet str 1 Sasolburg Mobile ***.