Dismal service from telkom

after a compliant on hello peter still no feedback or progress from Telkom. Do they just not understand how to service clients. their call centre is an absolute disgrace when you call in they drop the phone on you whilst transferring you all over the place. its been 2 months now of empty promises to fix my line, a line that I have been paying for but cannot utilise the service. THIS IS AN INCONVIENIENCE!!! can they just not get it.