Dismal service

. I am writing to you because I need assistance with regards to a contract, data contract I've taken out at TelkomSa. In my life I've never been this dissatisfied with a service and even customer services received, as I've been with the TelkomSa LTE package.

I took the LTE package, because I've been with telkom adsl for 2 years and all of a sudden my service went off. I contacted TelkomSa, they informed me that the main adsl data cable has been ****** in my area and suggested I perhaps move to LTE as they will not be fixing the line, this looked to be untrue as the service is up and running now. I've had numerous problems with this lte, I haven't received the service I was promised and contacted TelkomSa to get the problem sorted. They eventually sent the technician to check what the problem could be, he then informed me and TelkomSa that they didn't have a strong enough signal at my place, because he found it strange that there was no signal in the house when the door was closed and some signal when it was open. I then spoke to a lady and she suggested that I put in a signal pole, but on the expense of TelkomSa, this has never materialised as well.

Later they handed me ever to the lawyers, I explained my situation and the lawyer understood me and told me she was going to send the case back to TelkomSa. I haven't heard from them since its been 8 months now and I am prepared to pay the one month only and continue doing business with them but they want me to pay for 9 months now for services I haven't used or been able to use since I've got it. I just feel that I've been treated unfairly by TelkomSa and I have been a loyal customer of TelkomSa for more than three years now and it doesn't look like they are making any effort to sort the problem and has indeed chose to blacklist my name rather then giving me the service promised to me.