Dismal service and terrible support

Dismal experience with Telkom. First, they supp**** an incorrect device on a new contract. After notifying them, they admitted that the order had been processed incorrectly. They wanted to arrange collection of the device in 14 working days, only after which point would they be able to replace with the correct device (during which time they expect me to be without a phone?)

Eventually I went into a store, and tried to exchange the device, but was refused. I had to take a new contract on the correct device from the store, with the online agent assuring me that the incorrect device would be collected and the contract attached to it canceled and refunded.

Sure enough, you have remembered to collect the device, but the initial payment has not been refunded, and the next payment is appearing on my invoice that is due to be billed - for a device that I do not have!

Phoned to complain about this, was placed on hold for twenty minutes, and then assured a call back after escalating the query within 72 hours - that happened more than a week ago.

As I write this review, I'm talking with yet another online support agent at Telkom who can only tell me that my "query was sent to the incorrect queue" and that "the query has been escalated to the back office". With a debit order due to come off in ten days' time for a device and service that I do not have.

You have disappointed me beyond even my wildest recommendations. I sincerely regret taking out any contract with Telkom and would strongly discourage any other consumer from doing the same.