Dismal failure to provide service

<p>Telkom keeps on surprising me with their complete lack of service. A fault on my land and ADSL line was reported more than a week ago (fault ***). Initial feedback I received indicated that the Telkom contractors damaged the cables and this resulted in the outage. For the past week, when doing daily follow-ups, I have been informed that the matter is with the technicians and are being attended to. However the lines remain dead and I do not have service. Services that I am being charged for and are contractually bound to Telkom. Telkom is however in breach of contract and I am entitled to cancel this contract without penalisation. If I did not need to have an ADSL line (which I currently dont have -thanks to Telkom and their contractors) I would not have installed it to start with. I am unable to do the necessary research for my children's school assignments, nor my own as part of my Honours studies.</p> <p>I need to be given a definate date and time when this line will be restored. If I am not satisfied with the response, I will then be able to decide whether the cancel the contract due to breach and find an alternative solution from a service provider that is actually able to provide a service.</p>