Dismal fail, completely unacceptable service.

This was by far the worst experience I’ve from a customer service perspective, Telkom staff giving conflicting information and totally misaligned. I’m incredibly appalled at the service I got or the lack thereof, I spoke to 4 different agents at Telkom to have them simply reconnected my service and none of them could help me do this. I’ve made a payment more than 24 hours and ago and now I’m being told I’d have to wait for 48 hours and possibly more. That is a joke, an agent by the name of Prudence then goes and tells me the comps does not have line managers in place to take escalations, I’ve worked in customer service for 10 years plus for big corporates. If what she’s saying is true, then I’m completely defeated. How does a company as big as Telkom not have line managers to handle calls? I have to work but I can’t and what I was told was that my escalation is not the only escalation the company receives and I’d have to wait an additional 48 hours to speak to someone senior, that’s utter nonsense. Poor customer, I’m just shocked