RR
Russel R

1 reviews | Active since Dec 2009

20 Jun 2016, 10:18

DISMAL BROADBAND SPEEDS

<p>I have signed up in an LTE-A area, however my speed on downlaod is barely 10MB and upload gets around 0.2 -.09 Mb</p> <p>A technician was dispatched over 3 weeks ago and i recived a reference No : ********** 1. He agreed there was definately a problem with the tower i connect to and took all detials necessary and logged issue while at m premises.</p> <p>I have gone online to check reference and see ïn progress"!!</p> <p>I am paying R699 per month for a solution that I had faster speeds on ADSL line and am not getting what i contracted to. For the last few months i want to be credited or i will cancel my contract for breach and move to a provider that can supply what they advertise</p>

0
Replies (4)
Telkom
Telkom's reply20 Jun 2016, 11:40
Official

Hello russelr

This response serves as confirmation that your query has been received.
Your reference number : AI **********
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

RR
Russel R's update28 Jun 2016, 14:40
Reviewer Update

LOL!!! An automated response to all Hellopeter complaints just to show they respond does not count!!!

In fact no one has contacted me in this regard!!!

If there was "0" star rating Telkom Mobile would get that

RR
Russel R's update28 Jun 2016, 14:43
Reviewer Update

@Hellopeter , you should not count automated responses as "responded"

RR
Russel R's update03 Jul 2016, 19:59
Reviewer Update

Last few weeks download speed 0.25 MAXIMUM!