BS
Beryl S

1 reviews | Active since Mar 2013

01 Aug 2018, 08:47

Dishonesty when upgrading contracts

Dear Telkom

I agreed to an upgrade over the phone with one of your sales agents a few weeks ago. The agent failed to tell me that he has removed the cap on data charges, as a result I have had to pay for data I had capped in the previous contract. Why is it my responsibility to make sure that the contract continues on the same terms and conditions as the previous contract. Your agent reassured me of this and then went around and did the complete opposite thing.

0
Replies (3)
Telkom
Telkom's reply01 Aug 2018, 11:14
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

BS
Beryl S's update07 Aug 2018, 11:48
Reviewer Update
Dear Telkom When will I receive my feedback as indicated in your response. Regards
BS
Beryl S's update25 Aug 2018, 07:23
Reviewer Update
Dear Telkom It has been a month since my last complaint. You have again charged me for extra data even though I called numerous times to cap the data. I am moving networks after this. This is extremely unprofessional.