1 reviews | Active since Mar 2013
Dishonesty when upgrading contracts
Dear Telkom
I agreed to an upgrade over the phone with one of your sales agents a few weeks ago. The agent failed to tell me that he has removed the cap on data charges, as a result I have had to pay for data I had capped in the previous contract. Why is it my responsibility to make sure that the contract continues on the same terms and conditions as the previous contract. Your agent reassured me of this and then went around and did the complete opposite thing.
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
