SB
Safiya B
1 reviews | Active since Oct 2009
03 Mar 2015, 19:41
Dishonesty in Billing!!!
This month Telkom has deducted 80 per cent of our ADSl allocation in one night,. This usage should've been deducted from a do gaming bundle add on. When trying to query this with them, one can never get through to their customer call,centre. It seems Telkom is allowed to do as they wish and customers do not have access to rectifying these errors. This is completely unacceptable customer service!!!!!! Please catch a wake up Telkom
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Telkom's replyOfficial
04 Mar 2015, 08:11Hello Saffy786,
Thank you for making contact.
We will have our team look into this matter with further investigation underway and feedback to follow.
We do apologise for the experience.
Your ***.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
Thank you for making contact.
We will have our team look into this matter with further investigation underway and feedback to follow.
We do apologise for the experience.
Your ***.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
Best regards,
Telkom's reply04 Mar 2015, 08:11
Official
Hello Saffy786,
Thank you for making contact.
We will have our team look into this matter with further investigation underway and feedback to follow.
We do apologise for the experience.
Your ***.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
Thank you for making contact.
We will have our team look into this matter with further investigation underway and feedback to follow.
We do apologise for the experience.
Your ***.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
Best regards,