Dishonesty from Telkom and non compliance

<p>During the course of last week I phoned 10213 and app**** for the 4mb uncapped service with the free modem.</p> <p> </p> <p>This call on its own took way to long as aparently the systems from your side is not so fast. Within this call I was promised that I will get a new/Better netgear with my 24 month sign up.</p> <p> </p> <p>Yesterday I got home and the landlords son called me and came to me with a parcel. I opened it and found this ftup aztech modem if that is what it is called and I told the sales person that I will not be at home and that I will do a collection from the banch in the area I work.</p> <p> </p> <p>The modem was handed over without a copy of my address and ID so I will also report this matter for investigation to the ISPA as well as any other consumer advocate I can locate in my search today.</p> <p> </p> <p>Technically I dont have a modem as I never signed for it nor provided you with documents of receiving it and I want my Netgear router. I have been a loyal customer with you for so many years and this is the treatment I get?</p> <p>Bad overcharged pricing on a uncapped 4mb line? + wrong moded + non compliance?</p> <p> </p> <p>I think I need to rollback to my previous 2mb uncapped plan I had with you and just be on the lookout for a different ISP as clearly I am not a valued customer of yours.</p> <p> </p> <p>Sort this out before I terminate my services with you completely</p>