Dishonesty from Technician Report

Logged a fault on 08/11/2015 - 38CTK081115. Escalated on 12/11/2015 - 780345. Called daily to follow - up since 11/11/2015. Logged a fault with Afrihost on 13/11/2015 - AH*** and escalated that on 16/11/2015. Tweeted @TelkomZA and sent a DM on 14/11/2015 and received a message back that they will investigate. Yesterday I was advised that a technician was going to finish a fault and then come to my house to reconnect the line - this was at 13:38. At around 15:30 I phoned Telkom to find out where the technician was. They advised me as per the notes that the technician was onsite!!!! A blatant lie as I was at my house waiting for him. Today is day 9 since fault was logged. Can I ask that the manager of the Dispatch Centre please contact me to arrange a time which is suitable for me as I already took leave yesterday to sit and wait for the technician who never arrived. I would like this resolved today still please. I would not like to move over to day 10.