Dishonesty and incorrect charges debited to account

I cancelled my Telkom mobile contract on 21 January 2018. I filled out the necessary documents and emailed such to the email address provided on the cancellation form.

The account has not been cancelled to date and I am being billed and charged monthly for this. I called the Telkom call centre and spoken to the agents on duty ********** on 5 May 2018) and ********** on 6 July 2018), I forwarded my initial cancellation form (the cancellation form sent on 21 January 2018), to them and I was assured that this matter would be dealt with accordingly and that I would be refunded the amounts which were wrongfully deducted. I am very disappointed at the level of service and the competence of the staff as this matter should have been finalised when my initial email of cancellation was sent on 21 January 2018. It is very disturbing that Telkom has deteriorated with the level of their service and that they can wrongfully charge clients who have cancelled their contracts with them. I would not recommend Telkom to anyone as the inefficiencies experienced is shocking.

I want the contract to be cancelled immediately as well as a full refund of all amounts that were wrongfully debited from my account.

Regards