Dishonesty and exploitation by Telkom Waterfall Mall

Saturday the 12th October 2024, I went to the Telkom shop at Waterfall Mall in Rustenburg to apply for a router unlimited LTE. They did not check the coverage in my area, and when I got home there was zero coverage. I monitored if the network will improve on Sunday and Monday but there was no improvement. On Tuesday I took the router back and they told me their towers are overloaded I must give them some time. They also told me that they cant take the router back, I have to pay a penalty of R2000 which was never explained to me during application They said that if I cancel their contract, it will ruin my chances of ever getting any contract with Telkom in future. I went back home with the router. On Wednesday I called Telkom customer care and relayed my story to them. At customer care cancellation unit, they told me that if I return the router within 7 days of application, there will be no penalty and that at the shop they could have checked coverage in my area before processing my application. After work I took the router back to the shop again and explained to them what customer care said. They told me the 7 days policy does not apply to their shop. They went into the office, came back, they took my contact number and told me they were going to take the router back but I have to pay the 1st installment. They did not cancel anything in the system and told me they were going to cancel when I leave and give me a call. My concerns are: 1. I dont think they followed proper cancellation procedure when processing my cancellation request. 2. They are not honest with customers. 3. They exploit customers and not align themselves with Telkom policies. 4. They debited R2019. 00 from my account on the 15th November 2024 even after they assured me thry will cancel my application since I returned the router within 7 days as per Telkom policy. - All the Telkom staff at Rustenburg Waterfall mall must be fired by Telkom for dishonesty and lack of respect for clients. Partcularly the lady named Palesa the one who was attending to me and **** about cancelling my contract in consultation with her supervisor. - Telkom must return my money and cancel the damn contract. Regards,