Dishonesty

I bought a phone on-line from the Telkom Mobile site. On the 23rd of January 2015 the phone was delivered to me. But later on the day around 22H00 the phone show no SIM. On the 24th of Jan 2015 took the phone to the Telkom store at Kempton Park and the guy did a SIM swap but there was no difference. He told me that the phone must be replaced and he cannot do it at the shop because it does not need to be fixed since it was still under 7 days. Monday the 26th I called the call centre spoke to Ncobile who told me that my call has been logged and the phone will be collected soon. After noticing that nothing is happening I called again on 3rd of Feb 2015 and spoke to Nombuso who was more knowledgeable on this matter and she told me that there was no call logged. All I need is a phone and I also want to know what will happen to my account at the meantime. I would really like to forget this bad service soon. Please do the right thing