Dishonest Telkom with poor service

Fault ref: ********** 8

My telephone was not working - when people called me they would get a "the number does not exist" message - note that this is not the message one gets if a phone is unplugged. Note that the internet (fibre) was working, the fibre box was powered, the phone was powered. I tried different cables from the box to the phone and different handsets - none of them worked. I called Telkom - they ran a test and confirmed there was something wrong with the line. They then went to the exchange and fiddled with something - this did not solve the problem, but the message people got when calling me was no longer "the number does not exist", but the phone appeared to be ringing.

Then a Telkom technician comes to me house without making an appointment. My sister, who has just been operated on and not technical at all, let thim in. Now they claim that something was unplugged and this the reason the phone was not working, when I know full well everything was powered on and the internet was working. The unit they plugged in is an old router (Telkom) that I have replaced. It was sitting there as a backup, but not connected to anything.

And now they want to charge a call-out fee. Plain poor and dishonest service. I am very close to cancelling my landline and getting another fibre service provider as I just no longer am willing to put up with all this **** from Telkom.