Dishonest Telkom Employees

On May the 9th, 2019 I concluded a contract with a representative of Telkom via their call back service. At this time Telkom had a promotion. (I was able to save a snippet of these offerings). - (Deal 1)IPhone 7 32GB on FreeMe 2GB @R299 for 24mnths, and - (Deal 2)Iphone 8 256GB on FreeME 1GB @ R399 for 24mnths plus free airpods. I was able to secure an offering with this associate for deal 1. I offered my banking particulars and in exchange was read a sales declaration. I was told that my phone would arrive in 2 - 3 working days. Needless to say, I grew suspicious after not having received my phone for nearly 1 week. I called back and was told that the associate had never loaded my application on the system and was asked to wait while leadership investigated (This team acknowledged that they were able to listen to the call recording between myself and this associate). Again, after about a week of no contact I called back and requested to speak with a manager. At this time the manager had told me that they are only a call center who handles the calls for Telkom (Not directly linked to Telkom) and was advised to go to store. To no surprise, the store redirected me to the contact center. This time furious, I demanded to speak with leadership and was told that I had been in luck because the associate who had handled my call was in his team and he would get this sorted. After some time the associate called me back and offered me the current deals on these devices. At this time (AFTER WEEKS OF "INVESTIGATING") the deals had expied. -Phone 7 32GB on FreeMe 1GB @R349 for 24mnths, LESS DATA AND R50 EXTRA. I was told that a mistake had been made online and the deal was supposed to be for 1GB instead. (This was the only reason I had not received my device). Annoyed and exhausted, I asked for those same offerings to be made available to me so that I could accept Deal 2 instead and would remain brand religious to Telkom but was told that those deals had since expired and could now not be made available to me. As an active blogger, I will always share my experience with anyone who is willing to listen because this type of service is pathetic and insulting. Telkom is always R50 cheaper than all its competitors but if this is the service that a Telkom customer receives then I would rather pay the R50 extra.