DISHONEST / *********** / USELESS / *****ING TELKOM

<p>I ordered LTE from Telkom in Nov’16. I received device 25th November. The line could not be activated till Nov 28th with zero performance. After 2 days of telephonic assistance from Telkom, they logged a call for technician to come to my house. He confirmed that LTE will not work and that I required external additional antenna and I must purchase this.</p> <p>When I placed the order the person checked that LTE is available, but very conveniently Telkom has a disclaimer that the speed is not guaranteed. I also have ADSL at home and could check the speed. ADSL delivers on average 2 – 2,5MBs ( forget about the fact that I have a guaranteed line for 10MBs and Telkom has not been able to fix this in 2 year) – the LTE delivered 1MBs and below download speed and I was told by Telkom telephonic assistance this is ok. What a load of nonsense, whilst Telkom expects me to pay for 100 MBs and they deliver 1MBs !!!!!!!!!!! Absolute sign of total ignorance and incompetence if it’s employees.</p> <p>I cancelled contract telephonically on 6th December. Device was collected from my house on 7th December. Telkom employee told me it would take 24 – 48 hrs to cancel the contract and I must call 081 180 after 48 hrs to cancel the invoice, which I did and was told by yet another Telkom employee it does not work like this, I must go to nearest Telkom office to cancel deal. I went to office on 9 December and cancelled deal with 2 x reference numbers ********** 7 and ********** 5. I was told in the office by another customer that Itumeleng who cancelled the deal for me is *********** and she has no clue of what she is doing and warned me to follow up. </p> <p>I called again to 081 180 on 11th January to check the cancellation and they told me there is nothing registered in the system and I must wait 21 working days and then they will escalate. Today is 21 working days, I called again, and after staying on the line for 23 minutes, the lady says there is nothing in the system for me and she will log an escalation.</p> <p>In the meantime, Telkom is taking from my bank account dishonestly, *****ing my money – not just because I cancelled the contract but also at different times and dates in the hope that I will miss one of the thefts and let it slip by.</p> <p>All I can say about TELKOM – DISHONEST / *********** / *****ING / USELESS!!!!!</p> <p> </p> <p>WHAT A PITY - TELKOM HAS CARTE BLANCHE TO ***** FROM MY BANK ACCOUNT WHILST IT'S EMPLOYEES ARE *********** AND USELESS</p>