RA
Rozanne A

1 reviews | Active since Jan 2014

10 Jun 2015, 08:00

Dishonest and very disappointed with their service

I bought a usb data stick last month and also purchased a 2+1 Gb data package. Within a week, by just reading and responding to emails, it showed me that my bundle has been depleted. I then went 4 time after this and bought the same data package every time. Last wednesday was the last time i bought a data package and on Thursday morning it was depleted! I contacted the call center, who said it could be due to signal failure, but i had full 3G coverage, after investigating further, i was told that i had over 6Gb left and one has already expired as its only valid for 1 month.<br> I feel that they are lying to their clients and that they create a false statement by saying that i was out of bundles. I have wasted money, which i so not have and i'm ready to take this matter to court! I want all my money paid back to me immediately and not for them to extend my data packages with another 30 days as i will not be able to use up over 6Gb of data! I've now sat without internet for 6days and cannot do any business, because they are busy \sorting it out"!<br> This is unacceptable"

0
Replies (1)
Telkom
Telkom's reply10 Jun 2015, 12:21
Official
Hello Rozanne/Jean,

Kindly note that your usage is currently being investigated. Kindly note that we have sent you an email and await your response so that we can assist you further.

Your social media reference number is SM117060.

Regards,
Joshua Mnisi
Telkom Social Media Team